Consultations – Only for Wedding Cakes

 

1. Consultations are primarily conducted via email or online meetings (Zoom) and are only available for wedding cakes. Appointments can be scheduled via email or through the "Contact Us" page on our website. Each consultation lasts up to one hour.

 

 

2. The consultation process does not include a cake tasting. If a tasting platter is required, it can be sent to you and will contain four flavours of your choice. This is subject to an additional charge of £25, payable before dispatch. If you place an order, this cost will be deducted from your final total. To request a tasting platter, please contact us via our website.

 

 

3. You may call or email us if you need to discuss any aspects of your cake before making a booking. Bookings can be made over the phone or via email without a prior consultation.

 

 

4. During the consultation, we will create a sketch of your cake design. This sketch remains our property until the booking fee has been paid, after which we will send you a copy. Unfortunately, you may not photograph the sketch during the consultation, but a copy will be provided once your deposit is received.

 

 

5. Please inform us of any allergies or dietary requirements when booking your consultation.

 

 

6. As of April 2025, we have a £450 minimum order for wedding cakes (excluding delivery or cake stand hire). While this is our minimum order value, most couples typically budget £550–£800+ for a wedding cake from The Yorkshire Cake Company.

 

 

7. For bookings beyond 2026, the minimum order value is subject to change.

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Ordering and Quotes Process

 

1. To order a wedding or bespoke cake, request a quote via our website www.theyorkshirecakecompany.co.uk, email info@theyorkshirecakecompany.com, or use our online contact form.

 

 

2. If you wish to provide images for inspiration, you can do so via email or through our website contact form.

 

 

3. Once we receive your enquiry, we will provide a quote via email. Quotes are valid for 14 days but do not confirm a booking or secure a date.

 

 

4. To proceed, confirm the details in your quote and follow the provided link to finalise your order.

 

 

5. Once confirmed, you will receive an invoice and cake order form via email. Your booking is secured only after the deposit is received, at which point you will receive a payment receipt and booking confirmation.

 

 

6. Your invoice will specify payment deadlines, including the final payment date. The full balance must be paid 4 weeks prior to collection/delivery. Failure to pay on time may result in cancellation, and your deposit is non-refundable.

 

 

 

 

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Booking Process

 

1. Cake design discussions take place via email or phone.

 

 

2. You may send design ideas when booking, but the final design will be subject to our creative process. Due to copyright laws, we cannot directly copy other designs.

 

 

3. Sketches can be provided for approval upon request and may be subject to a small charge. Contact us for more details.

 

 

4. Bookings are confirmed only once a deposit has been received.

 

 

5. Please inform us of any allergies or dietary requirements when booking. However, we cannot guarantee nut-free or gluten-free cakes, as our kitchen handles these ingredients.

 

 

 

 

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Booking Fees / Deposits

 

1. Bespoke Cakes: A non-refundable deposit is required. For orders placed with less than 4 weeks' notice, the full cost must be paid at the time of booking.

 

 

2. Bake Orders: A £20 non-refundable deposit is required for orders under £50, and a £50 deposit for orders over £100. Full payment is required for orders with less than 4 weeks' notice.

 

 

3. Deposits must be paid within 7 days of receiving the invoice. If no payment is received within this time, your event date will be released, and we may no longer be able to accommodate your order.

 

 

4. Deposits are non-refundable but may be transferable in certain circumstances (see Section 14).

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Payment Schedule

 

1. Final payment is due 4 weeks before your event. This date is stated on your invoice, and a reminder may be sent closer to the due date.

 

 

2. If final payment is not received by the deadline, we reserve the right to cancel your order. Deposits and prior payments will not be refunded or transferred.

 

 

3. Payments can be made via my website www.theyorkshirecakecompany.com/payments (Wix Payments ) or direct bank transfer (details on the invoice). Cheques are not accepted.

 

4. It is your responsibility to ensure you keep a record of your payments made. When making payment via the website please ensure that you complete the form with your details and your order number to ensure that you payment can be update onto your invoice. 

 

 

 

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Cake Details & Alterations

 

1. Your booking confirmation contains all cake details—tier sizes, flavours, allergen info, and delivery times. Any errors must be reported before the cake is made.

 

 

2. Personalised elements (e.g., cake toppers, printed decorations) will be ordered according to the booking form, so check spellings and details carefully.

 

 

3. Design alterations can be made up to 1 month before the event, but changes may incur additional costs. We will confirm any price changes with you.

 

 

 

 

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Collection of Cakes

 

1. We prefer to deliver cakes to ensure they arrive safely. However, collection may be arranged by prior agreement.

 

 

2. Cakes will be boxed for transport, and we provide handling instructions. Once collected, we are not responsible for any damage.

 

 

3. Cakes should be transported on a level, steady surface, ideally in a clean car boot on non-slip matting.

 

 

4. Collection times must be strictly adhered to. Missed collections may mean you are unable to receive your cake on the arranged day.

 

 

 

 

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Delivery of Cakes

 

1. If delivery is arranged, we will confirm the time and location in advance. If delivering to a venue, we will liaise with the venue team.

 

 

2. Changes to delivery times require 72 hours' notice and may not always be possible.

 

 

3. Delivery is charged per mile (minimum charge £20). Sunday or bank holiday deliveries may incur an additional fee.

 

 

4. Set-up at a venue may be subject to an additional charge. If fresh flowers are being added, we prefer to attach them ourselves for safety and design consistency.

 

 

5. It is your responsibility to provide accurate delivery details.

 

 

6. If unforeseen circumstances (e.g., extreme weather, road closures) prevent delivery, you may need to arrange collection.

 

 

7. Cake placement at a venue must be safe and stable (away from direct sunlight, heat sources, or high-traffic areas).

 

 

8. If we believe a venue's cake stand is unsuitable, we reserve the right not to use it. We offer cake stand hire if needed.

 

 

9. Photos and videos will be taken of all cakes upon delivery. A venue staff member may be asked to sign for receipt. Once delivered, we are not responsible for any damage.

 

 

10. We reserve the right to use cake photos for marketing on social media and our website.

 

 

 

 

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Non-Edible Elements

 

1. Some cakes contain non-edible elements (e.g., dowels, floral decorations, cake toppers). We will provide written instructions on removal before serving.

 

 

2. As we are not responsible for cake cutting, we cannot be held liable for non-edible elements that are not removed.

 

 

 

 

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Decorative Items from Third Parties

 

1. We are not responsible for delays in third-party items (e.g., custom cake toppers, stands).

 

 

2. If you are providing your own topper or stand, please check the size and suitability with us in advance.